Policies

We're dedicated to delivering your hair solutions promptly and efficiently. Please take note of the following:

Processing Time: Orders are typically processed within 1-2 business days.
Delivery Time: Delivery times vary by location and selected shipping method. Please refer to the estimated delivery times provided during checkout.
International Shipping: We offer international shipping to serve our global customers. Please note that international orders may be subject to customs and import duties, which are the responsibility of the recipient.

While we take pride in our products, we understand that occasionally, you may need to make a return. Please review our return policy carefully:

No Refunds: Due to the nature of our products, we do not offer refunds. We are committed to ensuring the quality of our items before they leave our facility. If you receive a damaged or incorrect product, please contact our customer support team within 5 days of receiving your order.
Exchanges: We accept exchanges on hair products only if they are unopened and in the same condition as they arrived. If you have received the wrong item or a damaged product, contact us within 5 days to initiate the exchange process.
Return Process: To request an exchange, please contact our customer support team at customercare@mybingebeauty.com within the specified timeframe. Our team will provide instructions for returning the product.

At Binge Beauty, we stand behind the quality of our products. While we do not offer refunds, we guarantee the quality of our hair extensions and related products. Our quality assurance includes:

Quality Assurance: Our hair extensions are carefully inspected and undergo strict quality control processes to ensure they meet our high standards.
Product Guarantee: We guarantee that the products you receive will be free from defects and maintain the highest quality.
Customer Satisfaction: If you have any concerns about the quality of your purchase, please contact our customer support team, and we will work with you to address any issues.

Please don't hesitate to reach out to us if you have any questions or need further assistance with your order. Your satisfaction is important to us, and we're here to ensure you have a positive experience with our products.